Is Your Bank Allowed to Charge Mortgage Payment Fee?

Published: 

March 4, 2026

If you are currently paying on a mortgage, then you may have encountered a mortgage payment fee. A mortgage payment fee is an additional fee that mortgage lenders sometimes add to payments when those payments are made with an online or phone based payment system. But these fees are not always lawful. The following is a closer look at why your mortgage lender may not be allowed to charge a mortgage payment fee, and what you should do if you have encountered these fees.

Pay to Pay Fees

First, it's important to understand what a mortgage payment fee is--and isn't. Mortgage payment fees may be called other names by the lender, including convenience fees, processing fees, online payment fees, phone payment fees, and so on. These fees are referred to as "pay to pay" fees, since people are effectively being made to pay money in order to pay on their loan.

When Banks Charge Mortgage Payment Fees

Banks or lenders may charge a mortgage payment fee when someone pays via a certain method, such as through the phone or an online website. The lenders may claim that these fees are required in order for borrowers to pay with certain platforms; sense lenders themselves may be charged transaction fees to use certain types of payment processors.The amount charged by a bank or lender for a mortgage payment fee will vary from case to case. In most cases, borrowers are charged anywhere between $5 and $15 per transaction to make their payments, with phone payments typically being more expensive than online payments.

Rosenthal Fair Debt Collection Practices Act

If you live in California, then the regulations regarding debt collection, including mortgage payments, are governed under the Rosenthal Fair Debt Collection Practices Act. This act is intended to make sure that debt collectors do not collect any additional charges, fees or expenses that are related to collecting debt. It is this act which prohibits mortgage lenders from adding charges for borrowers who pay via the phone or online. The only exception to this act is if the original mortgage contract specifically allows for payment processing fees, but this is very uncommon as most standard mortgage contracts do not allow them.Although the Rosenthal Fair Debt Collection Practices Act is only valid in California, there are other state and federal laws which may prohibit certain types of mortgage payment fees as well.

Mortgage Payment Fee Lawsuits

There have been several notable lawsuits regarding the inclusion of mortgage payment fees. In one case, a Californian class action lawsuit was filed against Freedom Mortgage, which claimed that the service lender had "unreasonable mortgage payment fees' for borrowers who paid via the online or phone system.

What to Do If You Were Charged Mortgage Payment Fees

If you are a California resident who has been charged a mortgage payment fee by your bank or mortgage lender, then you are possibly eligible to receive compensation due to the unlawful practice from your lender. You should contact our legal team to find out if and how you can attempt to receive compensation. To learn more information, contact the attorneys at Shamis & Gentile P.A. today.

Contributors
Full name
Job title, Company name
Full name
Job title, Company name
Full name
Job title, Company name
Don’t Miss the Cases That Matter
Get free alerts about active cases, cash you can claim in lawsuits, data breaches, hidden fees, and other investigations that could affect you.

Join thousands of others to receive updates today.
Email Address
We respect your privacy and keep all information confidential.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Client Reviews and Testimonials

I absolutely love Shamis & Gentile! The attorneys' attentiveness is remarkable, making me feel valued as a client. Their expertise and clear communication set them apart. The pay close attention to detail and ensure they follow up with clients. I highly recommend Shamis & Gentile for anyone in need of outstanding legal representation.

Monica De Armas

Andrew was extremely personable, timely with responding and keeping me abreast with the status of my case. I would highly recommend this firm. I was pleased with the outcome of my case and I have to say if ever I need an Attorney I will definitely call them AGAIN! Thank you very much!

Lynesa Sweeting

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedding

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedding

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedding

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedding

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedding

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedding

Wonderful experience from beginning to end. My attorney was always keeping me up to date. I never had to chase for status. Great team. I highly recommend them.

Kelly Fulton

Amazing staff! Courteous, professional, knowledgeable and always there for whatever you may need. I couldn't ask for better service. Thank you, thank you Shamis & Gentile, for working for me and thank you for caring for me as a person and not just a number. That's something that is hard to find nowadays!

Tiffany Finch-Wedeking

I absolutely love Shamis & Gentile! The attorneys' attentiveness is remarkable, making me feel valued as a client. Their expertise and clear communication set them apart. The pay close attention to detail and ensure they follow-up with clients. I highly recommend Shamis & Gentile for anyone in need of outstanding legal representation.

Monica De Armas

what a great firm! Always available for any questions/concerns I had. Were very honest with me and always kept me in the loop. Highly recommend!

Daniel Mendoza

Andrew was extremely personable, timely with responding and keeping me abreast with the status of my case. I would highly recommend this firm. I was pleased with the outcome of my case and I have to say if ever I need an Attorney I will definitely call them AGAIN! Thank you very much!

Lynesa Sweeting

This Firm is amazing. It didn’t take that long to investigate and settle my claim. They got me a settlement for more than I expected. Awesome job everyone.

Tish Nelson

Great experience with the Shamis and Gentile team. Andrew always kept me informed on what was happening with my case and also gave me real expectations on what I could expect as an outcome, which he met! 10/10 would recommend to friends and family.

Manuel Fente

It was a pleasure working with Andrew and his work team! Not only a great attorney but a remarkable person to have on your side through your legal ordeal. I DEFINITELY RECOMMEND SHAMIS & GENTILE, PA!!!

Maggie F.

Really terrific law firm!!! I have worked with Shamis & Gentile on a number of cases, and have always felt connected to my attorneys no matter how many clients they may have. Excellent client services, great communication, and successful results! With Andrew Shamis’s representation, I have received thousands!

Daniel Getz

Shamis & Gentile Attorneys are the best in the area! I have worked with them for quite some time, and they have always settled my cases quickly and efficiently. I wouldn’t recommend anyone go elsewhere. Thank you Shamis & Gentile!!

Breanna B.

I had an above excellent relationship with them. They were very professional. Very responsive and took the time to inform me every step of the way.

Jason G.